Return & Refund Policy

At CATHERINES SHOP, we prioritize your satisfaction with every purchase. We understand that sometimes situations arise where you may need to return or exchange an item. To ensure a seamless experience, we have crafted a comprehensive Return and Refund Policy outlined below:

1. **Returns**:
- You may return any unused item within 30 days of purchase for a full refund or exchange.
- The item must be in its original packaging, with all tags attached and in new, unworn condition.
- Please include a copy of your receipt or proof of purchase with the returned item.

2. **Refunds**:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.

3. **Exchanges**:
- We are happy to exchange your item for a different size, color, or style, subject to availability.
- If the desired item is not available, a refund will be issued instead.

4. **Non-Returnable Items**:
- Certain items such as personalized or engraved watches are non-returnable unless they are defective or damaged upon receipt.

5. **Shipping**:
- Customers are responsible for the cost of return shipping unless the item is defective or damaged.
- Shipping costs are non-refundable.

Thank you for choosing CATHERINES SHOP for your timepiece needs!